What you'll learn
How a support / service desk operates
Create, assign, resign, and close a ticket
Troubleshooting basic IT issues
Hardware Concepts
ITIL key terms
What you'll learn
Install and configure Kubernetes
Be able to run stateless and stateful applications on Kubernetes
Use Volumes to provide persistence to your containers
Install and use kubeless to run functions (serverless) on Kubernetes
What you'll learn
How to send and receive email
How to use CC and BCC
Replying to or forwarding a message
Attaching a file to a message
Everything you need to get started
What you'll learn
Work comfortably with PowerPoint and many of its advanced features
Become one of the top PowerPoint users in your team
Create sophisticated and well-organized PowerPoint presentations
Feel more confident when delivering presentations
What you'll learn
Be comfortable navigating the Excel user interface, entering, manipulating and formatting data.
Use formulas and functions to perform calculations on data. Automate choices and data lookups using functions.
Analyze data and present the results in a user-friendly way. Create charts and tables that effectively summarize raw data.
Create easy-to-use spreadsheets. Validate data, find and correct errors.
What you'll learn
An Introduction to Microsoft Word
Document Formatting
Copy and Paste
Multi-Page Documents
Tables, Clip Art and Shapes
Letterheads and Templates
Use the Mail Merge Wizard to perform mail merges
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