IT Support

Last Update April 12, 2021
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IT Support

About This Course

This course is designed to simulate a real Service Desk environment and show learners what they can expect in their first days. Learners will understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst.

Learning Objectives

How a support / service desk operates
Create, assign, resign, and close a ticket
Troubleshooting basic IT issues
Hardware Concepts
ITIL key terms


  • Prior Study: Basic IT Skills

Target Audience

  • Anyone interested in IT

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