IT Support
About This Course
This course is designed to simulate a real Service Desk environment and show learners what they can expect in their first days. Learners will understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst.
Learning Objectives
How a support / service desk operates
Create, assign, resign, and close a ticket
Troubleshooting basic IT issues
Hardware Concepts
ITIL key terms
Target Audience
- Anyone interested in IT
Your Trainer
AD
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Free
Cybersecurity
Free
Cloud Computing
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